Contact Details

Send us an email:

Give us a call: 0800 246 1077


Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a flat fee for delivery of £9.95 on all orders under £150.

Orders over £150 qualify for free delivery.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Paypal
  • Apple Pay

All payements are taken securely using the Stripe payment gateway.

How long will delivery take?

Our current manufacturing times are shown below, after manufacturing our blinds are shipped via 48 hour courier direct from the factory.

Faux wood Venetian Blinds (high demand) 7-14 Working Days

Aluminium Venetian Blinds 7-9 Working Days

Roller Blinds 7-9 Working Days

Vertical Blinds 7-9 Working Days

How secure is shopping in the Online Shop? Is my data protected?

All of the payments on are taken using Stripe as the payment gateway, our website also uses the HTTPS secure protocol and has a signed SSL certificate guaranteeing your online safety.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

What exactly happens after ordering?

After you place your order your bespoke made to measure blinds order is sent to our ordering system at the factory where your blind begins the manufacturing process. Once your blinds are finished they are shipped via 48 hour courier.

All of the blinds sold by The Online Blind Company are proudly manufactured in Britain.

Do I receive an invoice for my order?

You will receive an order confirmation, an invoice and receipt of purchase for each order.

Send us an email

We use an email support ticket system to answer all enquiries, this allows us to ensure your question is answered by the right department.

We aim to answer all enquiries within 48 hours, you can also send us a tweet on twitter with any questions you may have.