Send us an email: Enquiries@OnlineBlindCo.co.uk
Give us a call: 0800 246 1077
Frequently Asked Questions
Please read our FAQ before sending us a message.
We charge a flat fee for delivery of £9.95 on all orders under £150.
Orders over £150 qualify for free delivery.
We accept the following payment methods:
- American Express
- Apple Pay
All payements are taken securely using the Stripe payment gateway.
Our current manufacturing times are shown below, after manufacturing our blinds are shipped via 48 hour courier direct from the factory.
Faux wood Venetian Blinds (high demand) 7-14 Working Days
Aluminium Venetian Blinds 7-9 Working Days
Roller Blinds 7-9 Working Days
Vertical Blinds 7-9 Working Days
All of the payments on OnlineBlindCo.co.uk are taken using Stripe as the payment gateway, our website also uses the HTTPS secure protocol and has a signed SSL certificate guaranteeing your online safety.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
After you place your order your bespoke made to measure blinds order is sent to our ordering system at the factory where your blind begins the manufacturing process. Once your blinds are finished they are shipped via 48 hour courier.
All of the blinds sold by The Online Blind Company are proudly manufactured in Britain.
You will receive an order confirmation, an invoice and receipt of purchase for each order.
Send us an email
We use an email support ticket system to answer all enquiries, this allows us to ensure your question is answered by the right department.
We aim to answer all enquiries within 48 hours, you can also send us a tweet on twitter with any questions you may have.